Is WebinarJam's chat real or automated?

WebinarJam and EverWebinar are sister products from the same company. WebinarJam runs live webinars, where the chat is a genuine two-way channel between the host and attendees. EverWebinar takes a recording and plays it automatically — and to make that replay feel live, it adds a simulated chat that injects pre-written messages on a schedule. So whether the chat is 'real' depends entirely on which product is running the session.

On an automated evergreen session, the scripted messages play the same way every time and don't respond to anything an attendee types. A genuine question typed during the replay isn't answered in the moment — it's usually routed to a form for later follow-up. That's the exact point in a webinar where a buying question goes unanswered.

You don't have to choose between staffing live webinars forever and faking a live room. Real AI webinar chat answers each attendee's genuine question from your webinar's content in real time — on an automated, record-once session — and escalates to a human when needed. That's how Presentr works. Weighing them up directly? See Presentr vs WebinarJam and our WebinarJam alternatives.